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Immigration Document Uploading/Scanning Account

What do you need to know about our Immigration Document Uploading/Scanning Account?

Uploading and Scanning Immigration Documents

Terms applied if you register for a Document Uploading/Scanning Account. Please note by registering you have confirmed that you have understood these are the terms and conditions you must accept before uploading your documents.

Immigration Document Uploading/Scanning FAQS

The earliest you can use our service is (immediately) from the date of signing your “Advice Letter” and returned this to us either through the portal or emailed back to:
You cannot change any information on your advice letter, you should email any changes to: If you require changes to your advice letter, you will not be allowed access to the portal, until you are satisfied with the advice and returned your documents signed and dated.

This portal is only accessible to contracting clients in and outside the UK. If you are not a contracting client outside the UK, you cannot use the service. If a non-registered client registers to use the service, no action will be taken, or fees requested until a non-registrant has been consulted by our regulated advisor.

The information you give when you register must be an exact match to the ID and postcode evidence presented. If this information is not correct it might affect your application with the Home Office. This is why you agree to check that you have entered your personal details correctly.

You can change these details up to 1 day before the date of your test. To do this:
  1. Log in to your account
  2. Click on the “Edit details” button in the “Manage your details” section
  3. Change your details as needed
  4. Click “Update my details” to save any changes
Sometimes we have to interrupt access to the registration, and test systems for emergency maintenance or repairs, or to carry out upgrades to improve the systems. We may also interrupt access due to failures of telecommunications links and equipment or staffing issues which are beyond our control. In this situation, you will not have a claim for breaking the contract (either against us or the test centre) or otherwise because the system or centre was not available for uploading documents. We will not be legally responsible to you for any of the following types of loss or damage arising out of or in connection with your time lost in uploading your documents or your application:
  • any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue
  • any loss or corruption of information
  • any indirect or resulting loss

Before making a complaint, please read through the information about making a request for a refund. If, after having done so, you still wish to contact us with a complaint, you can contact us in any of the below ways:

By Phone:01634 789 223 Monday – Friday 8 am to 4 pm

By Email: [email protected]

By downloading and completing a request for refund form.

Print and send it by post only to:
Shabana Shahab


Status Solutions UK

Office 23

Innovation Centre Medway – Chatham ME5 9FD

Please allow up to 10 working days for a response to your complaint. Please note that we will not normally investigate complaints more than 3 months after the incident occurred, as the data will be erased from your account.

The Home Office is responsible for any personal information you have provided when registering to take the test. We at Status Solutions UK will review this information which is managed by your OISC ADVISOR before forwarding the documents to the Home Office through Sopra Steria UKVCAS. We hold this information securely and transfer it to the Home Office. For information on how the Home Office uses this information and how long they keep it, please contact the Home Office. We will keep the registration information you have provided, plus the date of your test, for 3 years for audit purposes and to help prevent fraud. We will also keep your information for as long as we need to for the purposes, we collected it for, or if this is required by law or to enforce or defend legal claims. We will not transfer this information to anyone else, unless we have to do so by law or in connection with legal proceedings. We will combine the information from the tests to provide reports on, for example, pass rates, number of tests taken and so on. Nobody will be able to personally identify you from this information.

Only fee-paying clients that I have instructed us to act, and the overseas applicant will have access to the system.

If we discover attempts to breach copyrights, action will be taken against the offending party.

This service is supplied to our fee-paying clients to act as an aid to ensuring that we have the correct documents to send to the Home Office.

Immigration Document Uploading/Scanning Account Service
Contact us today if you need an Immigration Document Uploading/Scanning Account
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