Terms & Conditions
Please read these Terms and Conditions of Use (‘Terms’) carefully before uploading your documents, what you need to know (referred to below as the ‘Website’).
Part A applies if you register for our services.
Part B applies to all users of the Website.
Part A
Terms apply if you register for a Document Scanning Account. Please note by registering you have confirmed that you have understood these are the terms and conditions you must accept before uploading your documents.
1. How soon can I upload my documents? The earliest you can use our service is (immediately) from the date of signing your “Advice Letter” and returned this to us either through the portal or emailed back to: [email protected].
2. Can I change my information on Advice Letter? You can not change any information on your advice letter, you should email any changes to:[email protected]. If your require changes to your advice letter, you will not be allowed access to the portal, until you are satisfied with the advice and returned your documents signed and dated.
3. Can I upload documents from outside the UK? This portal is only accessible to contracting clients in and outside the UK. If you are not a contracting client outside the UK, you cannot use the service. If a non registered client registers to use the service, no action will be taken or fees requested until a non registrant has been consulted by our regulated advisor.
4. Does the information I’ve given during registration have to be exact? The information you give when you register must be an exact match to the ID and postcode evidence presented. If this information is not correct it might affect your application with the Home Office. This is why you agree to check that you have entered your personal details correctly.
5 How can I change the details I’ve given during registration? You can change these details up to 1 day before the date of your test. To do this:
1. log into your account 2. click on the “Edit details” button in the “Manage your details” section 3. change your details as needed 4. click “Update my details” to save any changes
6.What will happen if the registration system is not working? Sometimes we have to interrupt access to the registration, and test systems for emergency maintenance or repairs, or to carry out upgrades to improve the systems. We may also interrupt access due to failures of telecommunications links and equipment or staffing issues which are beyond our control.
In this situation you will not have a claim for breaking the contract (either against us or the test centre) or otherwise because the system or centre was not available for uploading documents. We will not be legally responsible to you for any of the following types of loss or damage arising out of or in connection with your time lost in uploading your documents or your application:
● any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue
● any loss or corruption of information
● any indirect or resulting loss.
7. How can I make a complaint?
Before making a complaint, please read through the information about making a request for a refund. If, after having done so, you still wish to contact us with a complaint, you can contact us in any of the below ways:
By Phone:01634 789 223 Monday – Friday 8 am to 4 pm
By Email: [email protected]
By downloading and completing a request for refund form.
Print and send it by post only to:
Shabana Shahab (DOCUMENT UPLOAD SERVICES) Status Solutions UK Office 23, Innovation Centre, Medway Chatham, ME5 9FD.
Please allow up to 10 working days for a response to your complaint. Please note that we will not normally investigate complaints more than 3 months after the incident occurred.
7. Who will store my personal information? The Home Office is responsible for any personal information you have provided when registering to take the test. We at Status Solutions UK assess this information which is managed by your OISC ADVISOR before forwarding the documents to the Home Office through Sopra Steria UKVCAS. We hold this information securely and transfer it to the Home Office. For information on how the Home Office uses this information and how long they keep it, please contact the Home Office. We will keep the registration information you have provided, plus the date of your test, for 3 years for audit purposes and to help prevent fraud. We will also keep your information for as long as we need to for the purposes we collected it for, or if this is required by law or to enforce or defend legal claims. We will not transfer this information to anyone else, unless we have to do so by law or in connection with legal proceedings. We will combine the information from the tests to provide reports on, for example, pass rates, number of tests taken and so on. Nobody will be able to personally identify you from this information
8. What if I disagree with these terms and conditions? These terms are governed by English law. Any dispute arising between you and us (or the test centre) in connection with these terms will be dealt with by the English courts.
Part A
1. Terms applying to all users of the Website
Please read these Terms carefully before using the Website. Additional terms and conditions apply if you register for an Uploading Documents Account (Part B). These will be drawn to your attention during the process of registration.
In these Terms, ‘we’, ‘us’ and ‘Status Solutions UK’ means:
Shabana Shahab
(DOCUMENT UPLOAD SERVICES) Status Solutions UK Office 23, Innovation Centre, Medway Chatham, ME5 9FD.
Which is the owner of this Website and the SSUK mark, and ‘you’ means the user of this Website. We reserve the right to withdraw all or part of the Website at any time.
For all correspondence regarding the please write to:
Status Solutions UK (DOCUMENT UPLOAD SERVICES) Status Solutions UK Office 23, Innovation Centre, Medway Chatham, ME5 9FD.
By using this Website you agree to be bound by these Terms, the Privacy Statement and Copyright Statement.
You acknowledge that you are responsible for making backup copies of all your data and taking appropriate precautions against viruses, hacking and other types of computer misuse.
Whilst we try to ensure that the Website does not contain any error, defect, malfunction or corruption, we do not accept responsibility for any damage to or loss of data on your computer system, network or server that results from the download or use of the Website or any materials made available via the Website (except for death or personal injury caused by our negligence).
We cannot promise that access to the Website will be uninterrupted or error free. We reserve the right to suspend access to the Website between the scheduled maintenance window of approximately 2am to 4am GMT each day. There may also be occasions when access to the Website is interrupted for emergency maintenance or repairs or to carry out upgrades to improve the performance or functionality of the Website and the services offered via the Website. Access may also be interrupted due to failures of telecommunications links and equipment, which are beyond the control of SSUK.
You accept that you will not have a claim for breach of contract in respect of uploading documents (either against us) or otherwise in respect of such period of unavailability. You also acknowledge that we cannot be held responsible for any delay or disruptions inherent in the operation of the Internet and the World Wide Web, including viruses.
We shall not be liable to you for any of the following types of loss or damage arising out of or in connection with your use of the Website or any content and/or facilities provided via the Website:
● any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue
● any loss or corruption of data
● any indirect or consequential loss
The exclusions and limitations of liability contained in this section do not apply to:
● any loss or damage resulting from death or personal injury caused by our negligence
● loss or damages arising from our fraudulent misrepresentation
● any other losses which may not be excluded or limited by law
Each provision of this Paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.
The receipt of the services is personal to you and you may not transfer your rights to receive the services to another person unless we have consented in writing to you doing so.
If any provision of these Terms become void or otherwise unenforceable in whole or in part, the validity of the remainder of these Terms shall not be affected.
If either we or you fail to enforce, or delay in enforcing, any of our respective rights or remedies under these Terms, such failure or delay shall not operate as an agreement to waive that right or remedy, and shall not prevent us from exercising that right or remedy in the future.
These Terms are governed by and shall be construed in accordance with English law. Any dispute arising between us under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.
2. Purpose of the Website
The purpose of the Website is to allow individuals to upload Documents only, including registration.
3. Copyright
The materials on this Website are protected by our copyright and other intellectual property rights as described in the Copyright Statement.
4. Third Party Links
We may provide links to third-party websites from time to time. This may include links to sites owned by associated companies of SSUK. Any links are provided for your convenience only and are accessed at your own risk. We are not responsible in any way for the content of any third party website or for goods or services provided by the operators of such websites and, unless otherwise stated, are not responsible for and do not endorse or recommend any third party website or its availability or contents or any agreement or understanding you enter into with a third party through a third party website. If you choose to use any of the links provided, you should ask for access to the terms and conditions and privacy statement of the third party website. SSUK does not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you in respect of these third party websites.
5. Amendments to the Terms
We reserve the right to amend these Terms from time to time. When we make a change we will update this page of the Website. If we do so, the updated version will be effective as soon as it is uploaded on to this Website. The date of the last revision to these Terms is provided at the end of the Terms. We recommend that you visit this page each time you visit the Website to ensure that you are aware of and are complying with any changes that we have made to these Terms. If you continue to use the Website you will be deemed to have accepted those changes from the point at which these changes come into effect.
6. Contact Us Status Solutions UK (DOCUMENT UPLOAD SERVICES) Status Solutions UK Office 23, Innovation Centre, Medway Chatham, ME5 9FD.
You can contact us:
By telephone on 01634 789223, Monday to Friday between 10 am and 4 pm.
By post at:
Status Solutions UK (DOCUMENT UPLOAD SERVICES) Status Solutions UK Office 23, Innovation Centre, Medway Chatham, ME5 9FD.
Disclaimers
1. This Website and the Services are provided on an information only basis and you should not rely on, or take (or not take) any decisions based on any information, results, suggestions found on or obtained through this Website. Any actions or decisions that you take are entirely at your own risk. 2. Other than as set out in these User Terms the Website is provided on an “as is” and “as available” basis. Company makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the Services or any information, content, materials or products included or referenced on the Website. 3. Company does its best to ensure that the information accessed through the Website is
accurate and up to date but cannot guarantee that this will always be the case. 4. Company aims to make the Website available to you all the time but sometimes it may be unavailable due to maintenance or to factors outside of Company’s control, such as the internet. 5. Company follows industry standards and processes to prevent against the introduction of viruses, malware and malicious attacks that may harm the Website or the device that you use to access the Website, but Company cannot guarantee that the application will be totally free from viruses and malware. 6. Company does not guarantee that the Website will be compatible with all hardware and
software that you may use. 7. The Website may contain links to third party websites or programs that are not controlled by Company. Company is not responsible for the content, terms and conditions, offers or privacy policies of such sites and programs. Your dealings with third party sites are solely between you and the applicable third party and you should read their terms and conditions and policies before using them.
Your data 1 Company takes its responsibility for the care of your data very seriously. Please see the Privacy Policy for information on how Company processes your data. 2 Company may use generic, anonymised, aggregated information about your use of the Website and Services in order to improve its Services and the Website and research into new products and services. Company will never use any information in a way that identifies you individually.
Company’s rights and obligations
1. Company may change, modify, amend or remove some or all of the functionality or content on
the Website at any time. 2. Company reserves the right to remove any communication or any material held within the
Website at any time at its sole discretion.
3. You agree that Company is free to use any comments, information or ideas contained in any communication you may send to us without compensation, acknowledgement or payment to you for the purpose of the Home Office Application. 4. Company and/or Company’s licensors are the owners of the Website, which includes (but
without limitation) any software, applications and domains made available through it. 5. All intellectual property rights in the Website, and the content (except the personal information of you and other users contained your and their accounts), video, audio, graphics, logos, icons and service names which appear on the Website belong, or are licensed, to Company. You do not have any rights to such intellectual property except as expressly set out in these User Terms. 6. These User Terms do not exclude or Limit the Company’s liability (if any) for:
(a) death or personal injury caused by the Company’s negligence; (b) fraud; (c) fraudulent misrepresentation; or (d) any matter which it would be illegal for the Company to exclude or attempt to exclude Company’s liability. 7 Company is only liable to you for losses limited to your application only, which you suffer as a direct result of Company’s breach of these User Terms and which are reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Company is not liable for any other losses or for business losses (including but not limited to loss of profits, contracts, goodwill or opportunity).
Suspension and Termination
1. You can terminate these User Terms at any time by contacting the Company’s customer services team. If you do so, you will no longer be able to access your Account or the information held in your Account 2. Company may suspend access to your Account or terminate your Account at any time and for any reason. We will tell you as soon as possible if we suspend or terminate your Account.
General
3. These User Terms and all communications between us will be in English. No other languages
will apply to these User Terms. 4. You may not transfer any of your rights under these User Terms to any other person. 5. We may transfer any of our rights under these User Terms to any person or ask any person to
fulfil any aspect of it so long as the performance of these User Terms is not affected. 6. Only you and us have any rights under these User Terms. No other person shall have any
rights under these User Terms. 7. These User Terms will be governed by English law and you may bring legal proceedings in respect of these User Terms and/or the supply of services by us in the English Courts. If you live in Scotland you can bring legal proceedings in respect of the supply of services by us in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the supply of services by us in either the Northern Irish or the English courts.
